Accessibility Statement

1. Conformance Standards

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, as published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

WCAG 2.1 Level AA conformance means our Services are designed to be:

• Perceivable: Information and user interface components are presentable to users in ways they can perceive
• Operable: User interface components and navigation are operable by various input methods
• Understandable: Information and the operation of user interfaces are understandable
• Robust: Content is robust enough to be interpreted by a wide variety of user agents, including assistive technologies

2. Accessibility Measures

We take the following measures to ensure accessibility of our Services:

Design and Development

• Semantic HTML markup for proper document structure and screen reader compatibility
• Sufficient color contrast ratios meeting WCAG AA standards (minimum 4.5:1 for normal text, 3:1 for large text)
• Responsive design that adapts to different screen sizes, zoom levels, and orientations
• Clear, legible typography using system fonts optimized for readability
• Descriptive link text that makes sense out of context
• Form labels and error messages that are programmatically associated with form controls
• Keyboard navigation support for all interactive elements
• ARIA (Accessible Rich Internet Applications) attributes where appropriate

Content

• Plain language used whenever possible to explain complex healthcare enrollment processes
• Alternative text provided for meaningful images
• Structured headings to organize content hierarchically
• Tables used only for tabular data, with proper headers
• Sufficient text spacing and line height for comfortable reading

Testing

• Regular automated accessibility testing using industry-standard tools
• Manual testing with keyboard navigation and screen readers
• Testing across multiple browsers and devices

3. Compatibility with Assistive Technologies

Our Services are designed to be compatible with the following assistive technologies:

• Screen readers: VoiceOver (macOS/iOS), NVDA (Windows), TalkBack (Android)
• Screen magnifiers: ZoomText, built-in browser zoom, OS-level zoom
• Speech recognition: Voice Control (macOS/iOS), Windows Speech Recognition
• Keyboard navigation: Full functionality available without a mouse
• High contrast modes: Support for OS-level high contrast and dark mode settings

4. Known Limitations

While we strive for full accessibility, some areas may have limitations:

• Third-party content: Some embedded content or links to government portals (e.g., Michigan MDHHS, CMS) are outside our control and may not meet the same accessibility standards
• PDF documents: Some downloadable documents may not be fully accessible. We are working to provide accessible alternatives
• Legacy content: Older pages may not yet meet all WCAG 2.1 AA criteria as we continue our remediation efforts
• Dynamic content: Some real-time eligibility calculations may have limited screen reader announcements

We are actively working to address these limitations and improve accessibility across all areas of our Services.

5. Alternative Access Methods

If you encounter accessibility barriers on our Services, we offer alternative ways to access our enrollment assistance:

• Phone support: Call us at (734) 219-3050 for assisted enrollment over the phone
• Email assistance: Send your questions to [email protected] and we will respond in an accessible format
• Document formats: We can provide information in alternative formats (large print, plain text) upon request

6. Feedback and Accessibility Concerns

We welcome your feedback on the accessibility of our Services. If you encounter an accessibility barrier, experience difficulty using any part of our Services, or have suggestions for improvement, please contact us:

When contacting us about an accessibility issue, please include:

• A description of the accessibility problem you encountered
• The URL or page where the issue occurred
• The assistive technology you were using (if applicable)
• Your preferred method of contact for our response

We aim to respond to accessibility feedback within 5 business days and to resolve reported issues as quickly as possible.

7. Legal Compliance

This accessibility statement is aligned with the following laws and standards:

• Americans with Disabilities Act (ADA): We are committed to compliance with Title III of the ADA, which prohibits discrimination on the basis of disability in places of public accommodation
• Section 508 of the Rehabilitation Act: While primarily applicable to federal agencies, we use Section 508 standards as a benchmark for our digital accessibility efforts
• Michigan Persons with Disabilities Civil Rights Act: We comply with Michigan state accessibility requirements
• WCAG 2.1 Level AA: Our target standard for web accessibility conformance

8. Continuous Improvement

We are committed to continuously improving accessibility across our Services. Our ongoing efforts include:

• Regular accessibility audits conducted on new and updated content
• Staff training on accessibility best practices
• Integration of accessibility testing into our development workflow
• Monitoring industry developments and evolving standards (including WCAG 2.2)
• Engaging with users who have disabilities to understand their needs

This statement was last reviewed and updated on March 25, 2026.