Acceptable Use Policy

1. Permitted Use

Our Services are designed to help Michigan residents navigate Medicare and Medicaid enrollment. You may use the Services to:

• Check your potential eligibility for government healthcare programs
• Obtain assistance with Medicare and Medicaid enrollment applications
• Access educational information about available benefit programs
• Manage your enrollment documents and monitor compliance deadlines
• Communicate with our support team about enrollment-related questions

You must use the Services in accordance with all applicable federal, state, and local laws and regulations, including Medicare and Medicaid fraud and abuse statutes.

2. Prohibited Conduct

When using our Services, you agree not to:

2.1 Fraud and Misrepresentation

• Provide false, misleading, or fraudulent information in any enrollment application or eligibility check
• Impersonate another person or misrepresent your relationship to any person
• Submit applications on behalf of individuals without their consent or proper authorization
• Use the Services to assist any person in fraudulently obtaining government benefits
• Falsify household size, income, or other data to manipulate eligibility results

2.2 Technical Abuse

• Attempt to gain unauthorized access to our systems, servers, databases, or other users' accounts
• Use automated scripts, bots, scrapers, or similar tools to access or interact with the Services
• Probe, scan, or test the vulnerability of our systems or networks
• Interfere with or disrupt the integrity, performance, or availability of the Services
• Upload or transmit viruses, malware, ransomware, or other harmful code
• Attempt to reverse engineer, decompile, or disassemble any part of the Services
• Circumvent, disable, or interfere with security-related features of the Services

2.3 Data Misuse

• Systematically collect or harvest data from the Services without written permission
• Use data obtained from the Services for marketing, spam, or unsolicited communications
• Share, sell, or distribute other users' personal information or Protected Health Information (PHI)
• Use the Services to compile databases for commercial purposes

2.4 Harmful Content and Behavior

• Post, upload, or transmit content that is unlawful, threatening, abusive, harassing, defamatory, or otherwise objectionable
• Harass, intimidate, or threaten any FANNFANN employee, agent, or other user
• Use the Services to promote discrimination based on race, gender, religion, national origin, age, disability, sexual orientation, or any other protected characteristic
• Post content that exploits or endangers minors

2.5 Commercial Misuse

• Use the Services for any commercial purpose not expressly approved by us
• Resell, sublicense, or redistribute access to the Services
• Use the Services to advertise or sell products or services to other users
• Use the Services as part of an effort to compete with FANNFANN

3. Account Responsibility

You are responsible for all activity that occurs under your account. You must:

• Keep your login credentials confidential and not share them with anyone
• Use a strong, unique password for your FANNFANN account
• Notify us immediately at [email protected] if you suspect unauthorized access to your account
• Maintain only one personal account — creating duplicate accounts is prohibited
• Keep your account information accurate and up to date

4. Reporting Violations

If you become aware of any violation of this Acceptable Use Policy, please report it immediately. You can report violations by:

• Email: [email protected]
• Phone: (734) 219-3050

We investigate all reports of policy violations and take appropriate action, which may include warnings, account suspension, or permanent termination.

5. Enforcement

FANNFANN reserves the right to enforce this Acceptable Use Policy at its sole discretion. Enforcement actions may include:

1. Warning: A notification that your conduct violates this AUP
2. Temporary suspension: Limiting access to some or all features of the Services
3. Account termination: Permanent removal of your account and access to the Services
4. Legal action: Pursuing civil or criminal remedies, including reporting fraudulent activity to law enforcement

The severity of the enforcement action will depend on the nature and impact of the violation. We may take any of these actions without prior notice in cases of serious or repeated violations.

6. Changes to This Policy

We may update this Acceptable Use Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. Your continued use of the Services after changes are posted constitutes your acceptance of the revised policy.

For material changes, we will provide notice through the Services or via email to registered users.

7. Contact Us

If you have questions about this Acceptable Use Policy, please contact us: